Refund policy
We want every Good Pack Club piece to feel like it belongs in your rotation. If something arrives wrong, we'll make it right.
What we cover
- Items sent in error (wrong design, wrong size on our end, wrong color)
- Damaged or defective products
What we don't Because every shirt is printed on demand just for you, we can't refund or exchange for sizing or fit issues. That's why our size guide lives on every product page — give it a look before ordering, and if you're between sizes, message us. We'll help you land on the right fit before the order goes in.
The window Refund requests need to reach us within 30 days of your purchase date.
How to request a refund Email support@goodpackclub.com with:
- Your order number
- A quick description of the issue
- A photo, if the item arrived damaged or defective
Once we approve your request, we'll send return instructions along with a prepaid shipping label — when it's our error, the return is on us. The item needs to make its way back to us before your refund is issued.
Care for the long haul Every order ships with washing and care instructions — follow them to keep the print sharp and the fabric strong. Good gear, well cared for, outlasts the trends.
Policy updates This policy may be updated from time to time. For the most current version, email us at support@goodpackclub.com.